Privacy Policy

1. Data We Collect

Website Visitor Data (Tier 1 — No PageFox Cookies)

When someone visits a website using PageFox, we collect basic website interaction data. Tier 1 does not set PageFox cookies, but the widget may use browser storage for visitor or session continuity when available. This storage is per origin, so a customer's subdomains can have separate visitor identifiers:

• Page URLs visited
• Time spent on pages
• Referrer URL and UTM parameters
• Device type, browser, and operating system
• Approximate location (country/city from IP)
• Visitor or session identifier generated by the widget

Chat and Lead Capture

Chat is treated as functional storage. If a visitor chooses to send a message or share contact details, PageFox may store the message, conversation context, and submitted or inferred lead details needed to answer, route, score, and follow up on that conversation regardless of analytics-consent state.

Enhanced Tracking (Tier 2 — Consent Required)

With visitor consent, we additionally collect scroll depth, click patterns, form interactions, and return-visit information for enhanced analytics where configured by the customer.

2. How We Use Your Data

We use collected data to provide AI-powered chat responses, infer company-level context where available through enrichment, score lead intent, and deliver notifications to our customers.

3. Data Retention

• Unidentified visitor sessions (Tier 1): 90 days
• Visitor sessions with lead or customer context: 12 months
• Conversation transcripts: 12 months
• Lead records: while customer account is active
• Browser visitor identifier: refreshed on use and expired after 180 days of inactivity
• IP enrichment cache: 24 hours

4. Your Rights

For privacy requests, contact privacy@pagefox.co. PageFox will route and respond to requests based on the data involved and whether PageFox acts as a controller, fiduciary, processor, or service provider for that data.

5. Contact Us

For privacy inquiries: privacy@pagefox.co